Improving Business Communication Skills

The quality of communication is critical to the success of a business. Without the ability to communicate effectively, the employees will hate the CEO and the customers will hate the business.

In addition, all operation will be ineffective and inefficient. This will slow the whole company down and sales will falter.

The ability to communicate must not be limited to verbally talking. In today?s world of high technology there is a definite need for the ability to communicate through the written word as well.

E-mail, memos, notes, newsletters and so forth are all ways through which written communication is used within a company. The ability to communicate effectively also greatly affects the impression that the press will give to the public about your company in the future.

There are many different tips and ways you can improve your ability to communicate so that you can relay information more effectively to bosses, employees, and the public. Try to work on a few at a time and when you feel like you have a handle on those, choose a few more to work on.

The first thing you should consciously think about doing is writing the way that you speak. People are used to everyday types of communication.

They are not used to hearing the language used by Homer or Shakespeare. To many people these are completely different languages.

It is important that you communicate with people in a way that they understand. The way in which people are used to communicating is through speaking, so it is important to write the way that you speak so that people understand what you are saying.

Another thing you should constantly be thinking about is communicating in a positive and effective manner. When you use negative or offensive words people automatically put of barriers and become defensive.

This does not build strong relationships and once this occurs it can be difficult to overcome. However, when you speak positively strong relationships can be built and people will become more motivated to achieve and to accomplish great things.

When they feel supported, they will look for new ways that they can contribute to the company. As customers feel appreciated and like their concerns are being taken care of, they will respond positively by coming back to the store.

In addition, they will help spread a positive reputation about your store. The overall impact on your company will be increased customers, increased production, and increased success.

Another rule of communicating in the business world is that you should never send any kind of note to any employee or client when you are angry. This will only lead to negative consequences.

Even if you are not angry at the person you are communicating with, your tense feelings will show through. Again, the person you are talking to will become defensive and put up walls.

Avoid this by doing something to help yourself calm down. When you are no longer angry or frustrated, feel free to communicate as needed.

The fourth thing you should always think about when you are going to pick up the phone to talk to someone is that they are going to ask questions. Try to prepare ahead of time for what kind of questions they will ask.

It is a good policy to never be caught off guard by a question. If you do not know the answer politely say that you will look up the answer for them, take their phone number and say that you will get back to them quickly.

The key about this method is that you must then find out the answer as soon as you can and call them back as soon as you can. Otherwise, the other person will think you are flaky and perhaps not very concerned about your employees or customers.

It is also very easy to use acronyms or technical language once you get into a specific niche of the business world. However, most entry level employees and customers will not know what these things mean.

If you use them too often without explaining what they mean, these people will think that you are stuck up and that you do not understand where they are coming from. To avoid these feelings, always assume that the people you are talking to do not know these terms.

However, do not talk to them like a little kid because they are not. If you do talk to them like a little kid, they will still think you are stuck up.

Jack R. Landry has worked in the field of business management for 20 years. He recommends using web based CRM for sales management software.

Contact Info:
Jack R. Landry
JackRLandry@gmail.com

http://www.KarmaCRM.com

Source: http://www.1directory.net/writing-speaking/improving-business-communication-skills-2082.html

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